Privacy Policy – PH JILI Online Betting Philippines

1. Introduction

This Privacy Policy describes how phjili.best ("ph jili", "we", "us", "our") collects, processes, stores, and protects the personal information of all registered players and visitors to the ph jili platform. It applies to all interactions you have with ph jili — whether through our website on desktop, mobile browser, or any future native application.

ph jili is committed to handling personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We treat every Filipino player's personal information with the same care we'd want our own data handled with.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together govern the full relationship between ph jili and each registered player.

2. Who We Are – Data Controller

ph jili (operating at phjili.best) is the data controller responsible for personal data collected through the platform. As data controller, ph jili determines the purposes and means of processing your personal information and is accountable for ensuring that processing is carried out lawfully and securely.

ph jili has appointed a Data Protection Officer (DPO) who oversees compliance with the Philippine Data Privacy Act and this Privacy Policy. You can contact our DPO directly at privacy@phjili.best for any data-related queries, complaints, or subject access requests.

For general support enquiries — including account, payment, and game questions — contact our 24/7 Philippine English support team at support@phjili.best.

3. Personal Data We Collect

ph jili collects personal data in the following categories. We collect only what is necessary for the specific purpose stated.

3.1 Registration Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — must be 21 or above)
• Philippine mobile number
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued ID number and type (PhilSys, passport, driver's licence, or UMID)
• Scanned or photographed copy of your government-issued ID
• Selfie photograph taken alongside your ID
• Proof of address (if requested for enhanced due diligence)

3.3 Financial Data

• GCash mobile number or registered wallet identifier
• Maya, GrabPay, or Coins.ph account reference
• Bank account name and number for withdrawal purposes (BDO, BPI, UnionBank, and other PESONet/InstaPay-member banks)
• Visa or Mastercard card holder name and last four digits (full card numbers are never stored by ph jili; card processing is handled by PCI-DSS certified payment processors)
• Transaction history — deposit amounts, dates, and withdrawal records

3.4 Gameplay Data

• Bet history, game session logs, win and loss records
• JILI Slots titles played, Sabong fight selections, Virtual Sports bet records
• Responsible gaming tool settings — deposit limits, session limits, self-exclusion status

3.5 Technical Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps and page interaction logs
• Cookie identifiers (see Section 9)

3.6 Communications Data

• Content of messages sent to ph jili customer support via live chat or email
• Records of support tickets raised and their resolution
• Marketing preferences (opt-in/opt-out status for promotional communications)

4. How We Collect Your Data

ph jili collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or adjust your account settings.
• Automatically — through cookies, server logs, and session tracking technologies when you visit or interact with the ph jili platform (see Section 9 for full cookie details).
• From payment processors — GCash, Maya, BDO, BPI, UnionBank, and card networks confirm transaction status and the identity of the account holder. ph jili receives only the data necessary to match your payment to your account.
• From KYC verification partners — ph jili uses certified identity verification services to cross-check the accuracy of government-issued ID data provided during registration. These services operate under their own strict data handling standards and are contractually bound to comply with Philippine data privacy requirements.
• From publicly available sources — in cases where AML compliance or fraud investigation requires it, ph jili may verify information against publicly available government records or sanctions lists.

5. Why We Use Your Personal Data

ph jili processes your personal data only for the specific purposes set out below, each of which has a clear lawful basis under the Philippine Data Privacy Act:

ph jili does not use your personal data for automated decision-making or profiling in any way that produces significant effects on you, except where required by our responsible gaming obligations (for example, identifying patterns associated with problem gambling). Where such processing occurs, you have the right to request human review of any decision made.

6. Who We Share Your Data With

ph jili shares personal data only with the categories of third party listed below, and only to the extent necessary for each specific purpose. We never sell your data.

• Payment processors: GCash (Globe Fintech Innovations), Maya (Voyager Innovations), Coins.ph, GrabPay, BDO, BPI, UnionBank, and Visa/Mastercard networks. These processors receive only the data required to complete your transaction and are bound by their own security and privacy standards.
• KYC / identity verification providers: ph jili uses certified Philippine KYC service providers to verify government-issued IDs. These providers are contractually required to process your ID data solely for verification purposes and to delete it after the verification is complete.
• Game providers: JILI Games and other certified game providers receive session and bet data necessary to deliver game outcomes. Game providers do not receive your financial or identity information.
• IT infrastructure providers: Cloud hosting and content delivery services that power the ph jili platform. These providers process data on ph jili's instructions and under data processing agreements that require compliance with the Philippine Data Privacy Act.
• Regulatory and law enforcement authorities: ph jili will disclose personal data to the appropriate Philippine government agencies — including gaming regulatory bodies, the Anti-Money Laundering Council (AMLC), and law enforcement — when legally required to do so. ph jili will not inform you of such disclosures where doing so would obstruct a lawful investigation.
• Professional advisers: Legal, accounting, and auditing firms engaged by ph jili on a confidential basis for legitimate business and compliance purposes.

7. Data Retention

ph jili retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by Philippine law. The following retention periods apply:

• Active account data (registration, KYC, payment, gameplay): Retained for the duration of the account plus 5 years following permanent account closure. This retention period is required by Philippine AML regulations.
• Transaction records: Retained for 5 years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for 2 years from the date of the interaction.
• Cookie and technical log data: Retained for up to 13 months, after which it is anonymised or deleted.
• Marketing opt-in records: Retained for the lifetime of your consent, or until you withdraw consent, whichever comes first.
• Self-exclusion records: Retained permanently to ensure the integrity of any self-exclusion commitment you have made.

After the applicable retention period expires, ph jili securely deletes or anonymises personal data so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for analytics purposes.

8. Security Measures

ph jili implements a layered approach to personal data security, combining technical, organisational, and procedural safeguards:

Technical Safeguards

• 256-bit SSL/TLS encryption on all data in transit between your device and ph jili's servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment credentials
• PCI-DSS compliant card payment processing — full card numbers are never stored by ph jili
• Two-factor authentication (2FA) available to all players and required for all ph jili staff accounts
• Regular automated vulnerability scanning and penetration testing by third-party security specialists
• Intrusion detection and real-time anomaly monitoring on all platform infrastructure

Organisational Safeguards

• Access to personal data is restricted to ph jili staff on a strict need-to-know basis
• All staff with access to personal data undergo regular data privacy training
• Contractual data processing agreements are in place with all third-party service providers
• A formal incident response procedure is in place for data breaches, with NPC notification within 72 hours

9. Cookies and Tracking Technologies

ph jili uses cookies and similar technologies to operate the platform, improve the user experience, and support responsible gaming compliance. The cookies used on ph jili fall into the following categories:

• Strictly necessary cookies: Required for the platform to function — session authentication, security tokens, load balancing. These cannot be disabled without breaking the platform. No consent is required for these.
• Functional cookies: Remember your language preferences, bet stake defaults, and game lobby settings so you don't need to reconfigure them each session.
• Analytics cookies: Aggregated, anonymised data on which pages are visited and how long players spend in specific areas. ph jili uses this data to improve platform navigation and performance. No individual player is identified in analytics reports.
• Responsible gaming cookies: Track session duration and betting patterns to power the reality check and session limit features. These are functional cookies tied to your responsible gaming settings.

ph jili does not use third-party advertising cookies or tracking pixels that report your behaviour to ad networks or social media platforms. You can manage cookie preferences in your browser settings. Note that disabling all cookies may affect your ability to log in and use certain platform features.

10. Protection of Minors

ph jili is strictly an 18+ platform — and in the Philippines specifically, the minimum age to register and play is 21 years old, in line with Philippine gaming regulations. We do not knowingly collect or process personal data from individuals under 21 years of age.

If ph jili becomes aware that personal data has been collected from a player who is under 21 years old, we will immediately suspend the account, delete all data associated with that account as far as legal retention obligations allow, and report the matter as required by applicable law.

If you are a parent or guardian and believe your child has registered an account at ph jili, please contact us immediately at privacy@phjili.best so we can investigate and take appropriate action.

11. Your Data Privacy Rights

As a registered ph jili player and data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information. All requests should be directed to privacy@phjili.best and will be addressed within 15 business days, free of charge.

12. Cross-Border Data Transfers

Some of ph jili's infrastructure and service providers are located or operated from outside the Philippines — including cloud hosting providers and game platform vendors. Where personal data is transferred outside the Philippines, ph jili ensures that appropriate safeguards are in place in accordance with the Philippine Data Privacy Act, including:

• Data processing agreements that require the recipient to apply data protection standards equivalent to those required under Philippine law
• Use of Standard Contractual Clauses where applicable
• Transfer only to jurisdictions that the NPC has recognised as providing adequate protection

No transfers of player personal data occur for the purpose of foreign marketing, advertising, or commercial data sharing. Cross-border transfers at ph jili are limited to what is technically necessary to deliver the platform.

13. Third-Party Links

The ph jili platform does not contain links to external third-party websites. All links within ph jili navigate to other sections of phjili.best. This policy applies solely to the ph jili platform and the data processed by ph jili in connection with it.

If you access ph jili via a link from another website or app (for example, an affiliate referral), ph jili is not responsible for the privacy practices of that external source. We encourage you to review the privacy policy of any third-party platform you use independently of ph jili.

14. Changes to This Privacy Policy

ph jili may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or the services we offer. The "Last Updated" date at the top of this page will always reflect the most recent revision.

When changes are material — meaning they affect your rights or how your personal data is used in a meaningful way — ph jili will notify registered players via email and an in-platform notification at your next login. Continued use of ph jili following the notification of a material change constitutes your acceptance of the updated Privacy Policy.

Minor clarifications or formatting changes that do not affect the substance of this policy will be made without individual notification, though the Last Updated date will be updated accordingly.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ph jili handles your personal data, please get in touch:

• Data Protection Officer: privacy@phjili.best
• General Support (24/7 Philippine English): support@phjili.best
• Platform: phjili.best

Data subject access requests, rectification requests, erasure requests, and complaints should all be sent to privacy@phjili.best with "Data Privacy Request" in the subject line and your full registered name and account mobile number in the message. We will verify your identity before processing any request that involves access to or modification of personal data.

If you are not satisfied with ph jili's response to a privacy complaint, you have the right to escalate to the National Privacy Commission of the Philippines. The NPC handles complaints from Filipino data subjects regarding potential violations of the Data Privacy Act of 2012.